At Crown, we give you 90 nights to find your perfect fit. If your mattress isn’t right for you, return to the Forty Winks store where you purchased it. Their team will guide you through the exchange and complete the Good Night Sleep Promise claim for you. Simple. Comfortable. Guaranteed.
How It Works
1
Sleep on it for a minimum of 30 nights.
Sometimes love takes time, so give it a fair go.
2
Return to the original Forty Winks store.
If it’s not the right fit, contact or visit the Forty Winks store where you purchased your mattress.
3
Forty Winks completes the claim.
Bring your proof of purchase and a Forty Winks staff member will help you choose a replacement and complete the claim for you.
Frequently Asked Questions
Good Night Sleep Promise claims can only be completed and submitted by a Forty Winks staff member at the store where the mattress was originally purchased.
If you would like to make a claim, please contact or visit your original Forty Winks store. Their team will confirm your eligibility and guide you through the exchange process.
If you would like to make a claim, please contact or visit your original Forty Winks store. Their team will confirm your eligibility and guide you through the exchange process.
A claim can only be submitted after you have slept on your mattress for at least 30 nights and before day 90 from the date of delivery.
If you would like to request an exchange, please contact the Forty Winks store where you purchased your mattress. The store team will review your eligibility and submit the claim on your behalf if required.
If you would like to request an exchange, please contact the Forty Winks store where you purchased your mattress. The store team will review your eligibility and submit the claim on your behalf if required.
The Good Night Sleep Promise is only available on selected Crown Posture Bedding mattresses.
Eligible mattresses include Signature by Crown Celine, Reserve Louis, Premiere Yves, Physio Pro Advance, Physio Pro, and Physio.
No other ranges, special sizes, custom-made orders or floor stock models are covered.
Eligible mattresses include Signature by Crown Celine, Reserve Louis, Premiere Yves, Physio Pro Advance, Physio Pro, and Physio.
No other ranges, special sizes, custom-made orders or floor stock models are covered.
No. The Sleep Promise applies to mattresses of the same size only.
For example, a Queen mattress can only be exchanged for another Queen mattress.
For example, a Queen mattress can only be exchanged for another Queen mattress.
Additional costs may apply.
If your replacement mattress costs more than your original mattress, you will need to pay the difference. Delivery and retrieval fees may also apply and can be confirmed by the store.
If your replacement mattress costs less, no refund will be provided for the difference.
If your replacement mattress costs more than your original mattress, you will need to pay the difference. Delivery and retrieval fees may also apply and can be confirmed by the store.
If your replacement mattress costs less, no refund will be provided for the difference.
You will need your proof of purchase, mattress details, store details and contact information.
A Forty Winks approved waterproof mattress protector must also have been purchased with your mattress on the same invoice and used from the first night. Mattresses that are damaged or soiled may not be eligible for exchange.
A Forty Winks approved waterproof mattress protector must also have been purchased with your mattress on the same invoice and used from the first night. Mattresses that are damaged or soiled may not be eligible for exchange.
Forty winks staff only
Submit a Good Night Sleep Promise claim on behalf of a customer
This form is for Forty Winks staff only. Customers should contact the Forty Winks store where they purchased their mattress.
Please complete the form below with the customer’s details, original mattress information, replacement mattress selection, store details and proof of purchase.
Before you start
For Forty Winks staff completing this claim, please have the following details ready:
- The customer’s original purchase order number or Crown Posture Bedding invoice number
- The name and size of the customer’s original mattress
- The name and size of the selected replacement mattress
- The customer’s delivery address and contact details
- The Forty Winks store name and sales staff member name
- A copy of the customer’s proof of purchase
Good Night Sleep Promise Form
Good Night Sleep Promise Terms and Conditions
- The exchange warranty is only available where an original purchaser is not satisfied with the feel of their Crown Posture Bedding mattress.
- The mattress must be slept on for a minimum of 30 days from the date of delivery. Claims will only be accepted between days 30 and 90 (inclusive) from date of delivery.
- Proof of Purchase must be presented upon claim by the original purchaser.
- The mattress must be exchanged for another mattress from within the selected Crown Posture Bedding range. The Crown Posture Bedding range of mattresses covered in the Crown Posture Bedding 90 Night Sleep Promise includes Physio, Physio Pro, Physio Pro Advance, Premiere Yves, Reserve Louis and Signature by Crown. No other ranges are covered.
- If the new mattress has a higher price than the original mattress, the purchaser shall pay the difference between the original purchase price and newly selected mattress price (plus applicable delivery charges). If the replacement mattress is priced lower than the original mattress, no refund for the difference in price will be given.
- The Crown Posture Bedding Sleep Promise is for product exchange only. No refund or full credit will be offered as part of this program.
- Should the original mattress have been purchased with a sales discount, the same sales discount will apply to the replacement order.
- The new mattress which the customer wishes to obtain will be sold to the customer at a price determined by the retail store from which the original purchase was made (as stated on tax invoice).
- The Crown Posture Bedding Good Night Sleep Promise does not apply to special sizes, custom-made orders or floor stock models.
- A regular delivery and retrieval fee will be charged to customers for delivery and pick-up of any mattresses as part of this program. These charges will vary by region and can be confirmed by the store.
- A Forty Winks approved waterproof mattress protector must be purchased with your mattress, on the same invoice, and used from the first night to the last. A mattress that is, in Forty Wink’s opinion, damaged or soiled in any way will be exempt from the Comfort Guarantee and unable to be exchanged.
- The Crown Posture Bedding Sleep Promise applies to mattresses of the same size (e.g. Queen Size exchange for Queen Size only).
- You may exchange your mattress only once within the 30-90 day period from the original delivery date.
- The Crown Posture Bedding 90 Night Sleep Promise can only be claimed once from the original purchase date. No further claims
- will be accepted once the mattress replacement has been received.
The Crown Posture Bedding 90 Night 'Good Night Sleep Promise' is available only on selected Crown Posture Bedding mattresses.
The benefits given to you by this Sleep Promise are in addition to other rights and remedies that you may have under any applicable laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For the purposes of the Australian Consumer Law, the person giving you this Sleep Promise is Crown Posture Bedding.
Our address details are as follows:
Crown Posture Bedding
Email: admin@crownposture.com.au
Phone: 1300 146 943
Postal address: PO Box 794, Mt Waverley, VIC 3149
The benefits given to you by this Sleep Promise are in addition to other rights and remedies that you may have under any applicable laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For the purposes of the Australian Consumer Law, the person giving you this Sleep Promise is Crown Posture Bedding.
Our address details are as follows:
Crown Posture Bedding
Email: admin@crownposture.com.au
Phone: 1300 146 943
Postal address: PO Box 794, Mt Waverley, VIC 3149
