At Crown Posture Bedding, we’re committed to making premium quality beds that last. Over the lifetime
of your mattress a little care and maintenance will help protect your guarantee rights, allow you to enjoy your mattress longer and care for your Crown in the best possible way.
Remove and dispense the polyethylene bag. This bag is not a toy, please keep it away from children.
If a base has been purchased with your mattress, please screw the base fittings in tightly.
Lift and position your mattress on base or frame. The best way to lift your mattress is on its side and do not attempt to carry the mattress by yourself. If your mattress features handles they are to be used only for positioning your mattress and never for carrying or lifting.
Crown Posture Bedding recommends the use of a high quality mattress protector to minimise water damage, dirt, stains and soiling. (All of which could void your guarantee). A mattress protector also ensures it is kept in a healthy and sanitary condition.
Spills and stains should be treated as soon as possible. Gently scrape any solid or wipe any
liquid from the surface of the fabric. Avoid spraying your mattress with liquid cleansers as moisture buildup within your mattress can lead to unsanitary conditions potentially voiding your guarantee.
Single-sided mattresses are designed to be used on one side only. For the first 4 months you should rotate the mattress from end to end once a fortnight, after this period you should rotate the mattress once every 3 months.
Double-sided mattresses are designed to be both rotated and turned over. For the first 4 months you should rotate and turn the mattress from end to end once a fortnight, after this period you should rotate the mattress once every 3 months.
Please refrain from jumping on your mattress as it can cause irreversible damage.
Do not sit on the side of your new mattress, it will cause the edge support to bend.
Avoid smoking in bed as it can be fatal – tiny embers can smoulder unnoticed and burst into flames.
Your Crown mattress must be placed on
its side in a van or truck to be transported correctly. Using the correct transportation methods will prevent the steel support from within the mattress bending.
Crown Posture Bedding offers a guarantee. This guarantee ensures only to the benefit of the original purchaser (“the purchaser”) of the product. Crown Posture Bedding will repair (or replace at Crown Posture Bedding’s opinion) without charge to the original purchaser,
any manufacturing fault (as defined). Crown Posture Bedding reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition
or when the product failure is due to causes other than defective workmanship or materials. If identical materials are not available at the time of repair or replacement, Crown Posture Bedding reserves the manufacturer’s right to substitute materials of equal quality. During the first year after purchase, transport charges will be met by Crown Posture Bedding. After the first year, transportation charges will be met by the purchaser. In no case will any transportation charge be accepted without prior approval from Crown Posture Bedding.
The benefits outlined in this document are in addition to any other consumer rights and remedies you are entitled to under consumer
This guarantee covers the following specific manufacturing faults under the condition of
normal wear. For your mattress purchase, defective workmanship of coils or wires that are loose or broken and coils or wires that protrude or tear through any fabric.
This guarantee does not extend to faults caused by willful or accidental abuse, misuse, neglect, normal wear and tear or damage caused by transportation.
This guarantee covers the following specific manufacturing faults under the condition of normal wear. For your mattress purchase, defective workmanship of loose or broken foundation wire, splitting occurring in the wooden frame, compression of module or leg and caster failure.
Guarantee claims can be made via the retailer the product was originally purchased from.
Body signatures (or “body impressions”) on
a mattress are a normal occurrence. As the mattress upholstery intensionally conforms to the body to provide comfort, all mattresses will exhibit body signatures. This will occur shortly after use and should not be cause for alarm. Rotating your Crown mattress as per the care instructions is the best way to equalise wear and tear. Body signatures of up to 35mm on a pillow top and 25mm on a non pillow top mattresses will not be covered under this guarantee.