Mattress Guarantee

Last updated: 1 September 2026

Your Crown Posture Bedding mattress or base is covered by our manufacturer’s guarantee, which applies to eligible manufacturing faults under normal domestic use.

This page outlines the guarantee periods, what is covered, important conditions, body signature guidance and how to make a claim.

This guarantee applies in addition to your rights under Australian Consumer Law. Please retain your original receipt as proof of purchase and refer to our Mattress Care page for guidance on caring for your mattress or base.

1. About this guarantee

Crown Posture Bedding offers a guarantee. This guarantee ensures only to the benefit of the original purchaser (“the purchaser”) of the product. Crown Posture Bedding will repair (or replace at Crown Posture Bedding’s opinion) without charge to the original purchaser, any manufacturing fault (as defined).

Crown Posture Bedding reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when the product failure is due to causes other than defective workmanship or materials. If identical materials are not available at the time of repair or replacement, Crown Posture Bedding reserves the manufacturer’s right to substitute materials of equal quality.

During the first year after purchase, transport charges will be met by Crown Posture Bedding. After the first year, transportation charges will be met by the purchaser. In no case will any transportation charge be accepted without prior approval from Crown Posture Bedding.

2. Your rights under Australian Consumer Law

The benefits outlined in this document are in addition to any other consumer rights and remedies you are entitled to under consumer law.

3. Your 5 & 10 Year Mattress Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear. For your mattress purchase, defective workmanship of coils or wires that are loose or broken and coils or wires that protrude or tear through any fabric.

This guarantee does not extend to faults caused by willful or accidental abuse, misuse, neglect, normal wear and tear or damage caused by transportation.

4. Your 5 Year Base Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear. For your mattress purchase, defective workmanship of loose or broken foundation wire, splitting occurring in the wooden frame, compression of module or leg and caster failure.

5. Body Signatures

Body signatures (or “body impressions”) on a mattress are a normal occurrence. As the mattress upholstery intensionally conforms to the body to provide comfort, all mattresses will exhibit body signatures. This will occur shortly after use and should not be cause for alarm. Rotating your Crown mattress as per the care instructions is the best way to equalise wear and tear. Body signatures of up to 35mm on a pillow top and 25mm on a non pillow top mattresses will not be covered under this guarantee.

6. How to make a claim under your guarantee

Guarantee claims can be made via the retailer the product was originally purchased from.

7. Guarantee Terms & Conditions

During the guarantee period, Crown Posture Bedding will repair or replace at Crown Posture Bedding’s option any product that on inspection is found to be faulty.
Transportation during the first 12 months is the responsibility of the manufacturer and is also fully covered by this guarantee, however after that period any transportation will be met by the purchaser.
This guarantee is not transferable
Crown Posture Bedding reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition of when the product failure is due to causes other than defective workmanship or materials.
Crown Posture Bedding reserves the right to substitute material of equal quality on the particular items being repaired or replaced if identical material is not available at the time of the repair or replacement.
Damage to the mattress resulting from use on a slatted divan with slats spaced more than 100mm (4”) apart will not be covered under this guarantee. Additionally, using the mattress with “Posture Slats” (upwardly curved slats) are incompatible with our products and will invalidate your guarantee.
When the Crown Posture Bedding mattress is used on a padded and covered Crown Posture Bedding wooden slatted divan the mattress is fully covered by this guarantee. We recommend you use a specially designed matching Crown Posture Bedding base.
If the purchaser does not notify the manufacturer within a month of finding a fault, the fault will not be covered by this guarantee.
Micro quilting stitching coming undone is inherent in this industry. It will not affect the performance of the mattress and as such is not covered by this guarantee.
Legs or casters must be kept tight. Damage caused by not keeping these tight is not covered by this guarantee.
Service of this mattress set will take approximately 48-72 hours, during that time it is the consumers responsibility to find alternative sleeping arrangements.
Turning your mattress: The mattress should be turned on a monthly basis as stipulated in the care instructions of this document. Failure to turn your mattress on a monthly basis will detract from the comfort and life span of your mattress.
Body impressions are normal in a new mattress and are not considered to be a manufacturing fault.
Handles: Where handles are sewn into the mattress, these are to be used purely as balancing agents and should never be used to lift the mattress. These are not covered by this guarantee.
Pillow Tops: A pillow top is built to give the sleeper an extra layer of gentle comfort. Because it is not under construction pressure it will stretch and mould to the body’s shape. It is usual to see deeper body impressions in pillow tops and this is not considered a fault.
Mattress Protector: We recommend that you always use a waterproof mattress protector, however if spoilage occurs, then apply perchloroethylene or white spirits to remove the spill, allow the mattress to dry in the shade and not in direct heat or sunlight.
Single Mattresses: Where a single mattress is pushed against a wall, we recommend that you rotate the base every two months otherwise wear and tear will occur on one side only creating an uneven sleeping area.
If a call-out occurs and no fault is found due to faulty materials or workmanship, then a call-out fee of $50 will be charged.
When a mattress or base has been damaged in transit, it is essential that the packing is kept by the consumer. Failure to do so will void any claim.
Original receipt must be available for viewing at time of service.
Do not sit on your mattress. Your mattress is built specifically for sleeping. If you use it as a chair then you may get side collapse and or severe depressions and considerable wear on the pads/fillings on the edge of the mattress.
This is a handmade product built to “standard Australian sizing.” Product widths and heights may vary by up to 20mm. This is not considered a manufacturing fault.

8. Contact us

For guarantee questions or claims, please contact the retailer from whom the product was originally purchased or contact Crown Posture Bedding directly.

Crown Posture Bedding
Email: reception@crownposture.com.au
Phone: 1300 146 943
Postal address: PO Box 794, Mt Waverley, VIC 3149

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