Website Terms of Use

Last updated: 1 September 2026

These Website Terms of Use apply to your use of the Crown Posture Bedding website at crownposture.com.au.

By accessing or using this website, you agree to these Website Terms of Use. If you do not agree, you should not use this website.

This website is operated by Crown Posture Bedding (VIC) Pty. Ltd. ABN 24 098 477 724, trading as Crown Posture Bedding.

In these Website Terms of Use, “Crown Posture Bedding”, “we”, “us” and “our” means Crown Posture Bedding (VIC) Pty. Ltd. “You” and “your” means any person who accesses or uses this website.

These Website Terms of Use apply to your use of this website.

They do not replace or limit:

Any rights you may have under the Australian Consumer Law.

Any applicable Crown Posture Bedding mattress or product guarantee.

Any separate terms that apply between you and the retailer from whom you purchase a product.

Any separate written agreement between Crown Posture Bedding and a retailer, supplier, commercial customer or other business partner.

If any part of these Website Terms of Use is inconsistent with a right, guarantee or remedy that cannot be excluded, restricted or modified by law, that legal right, guarantee or remedy prevails.

The content on this website is provided for general information only.

We aim to keep website content accurate and up to date, but we do not guarantee that all content will always be complete, current or free from errors.

Product images, colours, finishes, materials, dimensions, specifications, features and descriptions may vary from the actual product. Some variation may occur due to photography, screen settings, handmade production processes, manufacturing tolerances, product updates, retailer ranging or material availability.

We may update, change, remove or replace website content from time to time.

Crown Posture Bedding products are available through selected bedding retailers.

Unless expressly stated otherwise, this website does not operate as an online store and does not complete product sales directly with consumers.

If you purchase a Crown Posture Bedding product from a retailer, your purchase is made through that retailer. The retailer’s own terms may apply to matters such as pricing, payment, delivery, cancellation, returns and store services.

Product availability, pricing, promotions, delivery areas and store services may vary between retailers. Any price shown on this website is provided for general guidance only unless clearly stated otherwise.

Nothing in these Website Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any warranty or guarantee offered by Crown Posture Bedding is in addition to your rights under the Australian Consumer Law.

Crown Posture Bedding products may be covered by a separate mattress or product guarantee.

Please refer to our Mattress Guarantee page for the applicable guarantee terms, including what is covered, how to make a claim and any conditions that apply.

You should also follow the care instructions supplied with your product and the guidance provided on our Mattress Care page.

Any guarantee offered by Crown Posture Bedding is in addition to your rights under the Australian Consumer Law. Nothing in these Website Terms of Use, the Mattress Guarantee or the Mattress Care page excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified by law.

Please retain your original proof of purchase. It may be required to verify the product, purchase date, retailer and applicable guarantee period.

If you have a concern about a Crown Posture Bedding product, you may contact the retailer from whom you purchased the product or contact Crown Posture Bedding directly.

We may ask you to provide information that helps us assess or respond to your enquiry, including your name, contact details, proof of purchase, product model and size, purchase date, retailer details, photographs, and a description of the issue.

Any assessment, inspection, repair, replacement or other remedy will be handled in accordance with the Australian Consumer Law, the applicable Mattress Guarantee and the circumstances of the claim.

This website may include links to third-party websites, including retailer websites, social media platforms and other brand websites.

Those websites are operated by third parties and are not controlled by Crown Posture Bedding. We are not responsible for the content, accuracy, security, privacy practices, availability, pricing, products, services or policies of third-party websites.

You should review the terms and privacy policies of any third-party website before using it or making a purchase.

You must not use this website in a way that is unlawful, misleading, harmful, fraudulent, abusive or disruptive.

You must not:

Interfere with the security or operation of the website.

Attempt to gain unauthorised access to any system, server, account or data.

Upload or transmit malware, viruses or harmful code.

Copy, scrape, reproduce or extract website content for commercial use without our written permission.

Use this website in a way that infringes the rights of Crown Posture Bedding or any third party.

Unless otherwise stated, all content on this website is owned by or licensed to Crown Posture Bedding. This includes text, images, graphics, logos, icons, product names, range names, page layouts, design elements, downloads and other materials.

You may view and use website content for personal, non-commercial purposes.

You must not copy, reproduce, adapt, distribute, publish, modify or commercially exploit website content without our prior written permission, except as permitted by law.

All trade marks, brand names and logos remain the property of their respective owners.

If you submit content to us, including enquiries, reviews, testimonials, photographs, videos, feedback or social media content, you confirm that:

The content is accurate and not misleading.

You have the right to provide it to us.

It does not infringe another person’s rights.

It does not contain unlawful, defamatory, offensive or harmful material.

Where the content includes another person, you have any permission required to provide it to us.

Where you provide content to us for publication, marketing or promotional use, you grant Crown Posture Bedding a non-exclusive, royalty-free licence to use, reproduce, edit and publish that content for business, marketing, support and promotional purposes, unless we agree otherwise in writing.

We may remove, edit or decline to publish user-submitted content at our discretion.

Any competition, promotion, offer or campaign displayed on this website may be subject to separate terms and conditions.

If separate promotional terms apply, those terms will apply in addition to these Website Terms of Use.

We handle personal information in accordance with our Privacy Policy.

By using this website, submitting an enquiry, registering a product, making a service request or otherwise providing personal information to us, you acknowledge that we may collect, use and disclose your personal information as described in our Privacy Policy.

We aim to keep this website secure and available, but we do not guarantee uninterrupted access, error-free operation or freedom from viruses or other harmful components.

You are responsible for using appropriate security measures when accessing the internet, including up-to-date device, browser and antivirus protection.

To the maximum extent permitted by law, Crown Posture Bedding is not liable for loss, damage, cost or expense arising from your use of this website, your reliance on website content, website interruption, third-party links or unauthorised access to your device or data.

This clause applies to website use only.

Nothing in these Website Terms of Use excludes, restricts or modifies any consumer guarantee, product guarantee, warranty right or other right that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Nothing in these Website Terms of Use excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

We may update these Website Terms of Use from time to time.

The updated version will be published on this website with a revised “Last updated” date.

Your continued use of this website after an update means you accept the updated Website Terms of Use.

If any part of these Website Terms of Use is found to be invalid, unlawful or unenforceable, that part will be read down to the extent necessary or severed. The remaining parts will continue to apply.

These Website Terms of Use are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth courts of Australia.

For questions about these Website Terms of Use, please contact:

Crown Posture Bedding
Email: reception@crownposture.com.au
Phone: 1300 146 943
Postal address: PO Box 794, Mt Waverley VIC 3149